Frequently Asked Questions
At Kohbar, every question is a doorway to our story — of craft, care, and connection. Here are answers to some of the most common queries our patrons ask.
About Kohbar
Where is Kohbar based?
We are rooted in Delhi, inspired by the timeless beauty of India’s heritage and born from the heart of Bihar. Our creations carry whispers of tradition and contemporary grace to homes across the world.
What does “Kohbar” mean?
In the language of our roots, Kohbar refers to the sacred space of union — where art, rituals, and love meet. Every Kohbar piece celebrates that union, blending craft and culture into something timeless.
What makes Kohbar different?
We don’t just stitch garments; we weave emotions. Each piece is a living poem of Madhubani artistry, Bhagalpur silk, and modern silhouettes — made to honor heritage while embracing the now.
Ordering
How can I shop Kohbar pieces?
You can explore and purchase our creations directly through our website www.kohbar.in. Each piece is crafted only after your order, ensuring exclusivity and intention in every thread.
Do I need to make an account to order?
You can place an order as a guest or by creating an account. Having an account helps you track orders and view your purchase history easily.
Are all products made to order?
Yes. Every Kohbar creation is made to order, meaning it’s handcrafted especially for you once you place the order. This allows us to ensure the finest attention to detail and minimal wastage.
How long does it take to create a piece?
Each creation takes 20–30 days to be handcrafted. Once ready, it’s dispatched for delivery.
Can I request an urgent order?
Fashion takes time, but for special occasions, we do our best to fast-track your story without losing its soul. Please email us at care@kohbar.in before placing your order to check feasibility.
Are your pieces customizable?
Yes, we weave dreams into fabric. You can customize your order with preferred colors, fits, and details. Write to us at care@kohbar.in to discuss your vision.
Payments
What payment methods do you accept?
We accept all major debit and credit cards, UPI, and international payments.
Do you offer Cash on Delivery (COD)?
No. All Kohbar pieces are made to order, and we accept only prepaid orders — 100% payment upfront before we begin crafting your garment.
Is online payment on Kohbar safe?
Absolutely. All transactions on our website are processed through secure and encrypted payment gateways to ensure your details remain protected.
Will I be charged in my local currency?
Yes. Our website automatically converts prices to your local currency for convenience.
Shipping
Do you ship within India?
Yes, we ship all over India from our Delhi studio. Domestic orders are usually delivered within 5–7 business days after dispatch.
Do you ship internationally?
Yes, Kohbar travels worldwide. International deliveries take 10–15 business days after dispatch, depending on the destination and customs clearance.
How long does it take to receive my order?
Please allow a total of 25–45 days, including crafting and shipping time. Each piece is handmade with care, not pulled from a shelf.
What are your shipping charges?
- India: Shipping is complimentary.
- International: Shipping is calculated at checkout based on destination and weight.
Who pays customs duties and taxes for international orders?
Any import duties or taxes charged by the destination country are the responsibility of the customer.
How can I track my order?
Once your order is dispatched, you’ll receive an email with your tracking link so you can follow your creation’s journey.
How are Kohbar products packaged?
Every piece is carefully wrapped in eco-conscious packaging, reflecting the thoughtfulness of the craft inside.
Returns & Exchanges
Do you accept returns or exchanges?
Since every Kohbar creation is made to order, we do not accept returns or exchanges for reasons like size or preference.
What if I receive a damaged or wrong product?
In the rare case that your order arrives with a manufacturing defect or incorrect item, please contact us at care@kohbar.in within 3 days of delivery.
What do I need to share when raising a return request?
Email us your order number, photos, and a short video of the issue. Our team will review your request and respond within 24–72 hours.
How will I receive my refund?
If approved, refunds are processed to your original payment method within 15 business days after we receive and verify the returned product.
What are the conditions for return eligibility?
- The product must be unused and in original condition with all tags intact.
- The request must be raised within 3 days of delivery.
- Only genuine defects or wrong deliveries qualify.
What if I notice minor variations in my product?
Small variations in color, weave, or embroidery are natural results of handcrafting — they add uniqueness, not flaws, to your garment.
Care & Craftsmanship
How should I care for my Kohbar garment?
Most pieces are best cared for with dry cleaning. Avoid direct sunlight and store them in breathable fabric covers.
What materials do you use?
Our creations blend Bhagalpur silks, fine cottons, and Madhubani-inspired details, celebrating the art forms and artisans of India.
Who makes Kohbar pieces?
Each garment is brought to life by skilled artisans from Bihar and Delhi, preserving traditional techniques while embracing modern silhouettes.
General Queries
Can I see your collection in person?
While we primarily create online, we offer private viewings in Gurugram by appointment. Write to care@kohbar.in to schedule a visit.
Can I update or cancel my order after placing it?
Since we begin production soon after receiving payment, cancellations or changes are only possible within 24 hours of placing your order.
Do you offer gift packaging or personalized messages?
Yes, we do. Just mention it in the notes section during checkout or email us after placing your order.
How can I contact Kohbar for assistance?
For any query, collaboration, or customization request, reach us at care@kohbar.in. Our team will be happy to help you with warmth and sincerity.